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Join us at GSummit 2013 (SF, 4/16-18) for 3 days of workshops, sessions, panels and networking dedicated to understanding how to drive behavior in consumers, employees and stakeholders. Top experts in the fields of gamification, loyalty, CRM, enterprise, human resources and training converge at this one-of-a-kind event to share best practices, startling insights and the science of behavior in a unique, engaging and jam-packed format.
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Thursday, April 18 • 1:50pm - 2:10pm
Ready, Set, Jet! - The Employee Social Travel Game

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Do you want to change the way your employees learn? Is your training boring and outdated? Do your employees moan when they are assigned E-learning?

Learn how the Reservations and Sales division at Delta Air Lines developed a game to address these items. Ready, Set, Jet is the travel game for front line reservation representatives; focusing on job knowledge, customer service and selling skills. In this session, you'll hear how Delta designed and developed the first level of the game in 6 months and included aspects of social gaming, achievements and rewards and learning. 

Speakers
avatar for Ryan Mizusaki

Ryan Mizusaki

General Manager - Reservations Field Support & Learning, Delta Air Lines
Ryan is the General Manager of the training team in Reservation Sales at Delta Air Lines. He has been involved in the development of technology based learning content for the past 20 years. At Delta, he leads a team responsible for training over 4,000 call center representatives. With a background in learning and information technology, he focuses on innovative and engaging approaches to the learning experience. Follow Ryan on Twitter @rjmizu.


Thursday April 18, 2013 1:50pm - 2:10pm
Room A 635 8th St San Francisco, CA 94103

Attendees (29)