GSummit 2013 has ended
Join us at GSummit 2013 (SF, 4/16-18) for 3 days of workshops, sessions, panels and networking dedicated to understanding how to drive behavior in consumers, employees and stakeholders. Top experts in the fields of gamification, loyalty, CRM, enterprise, human resources and training converge at this one-of-a-kind event to share best practices, startling insights and the science of behavior in a unique, engaging and jam-packed format.
avatar for Jeff Hawley

Jeff Hawley

Yamaha Corporation of America
Director, Customer Experience Group
Buena Park, CA
Jeff Hawley is Director of the Customer Experience Group for the Yamaha Corporation of America. In his role he directs overarching marketing and customer experience initiatives online, in print and within social media to Yamaha dealers, partners, fans and customers. A 19-year music industry veteran, he has worked in music retail, instrument and accessory design, audio & video production, arranging and performance.

As a passionate technology evangelist, thought leader and in-demand public speaker, Jeff has worked with institutions and publications such as Apple, CMO.com, Consero Customer Experience Forum, CRM Magazine, International Quality & Productivity Center (Call Center Week), National Association of Broadcasters, NAMM, NASMD, Mobile Marketing Association, MobileMarketer.com, Music Inc., Music Trades, Musical Merchandise Review, Salesforce.com, Sound & Video Contractor, Worldwide Business Research (Social Commerce Strategies, Next Generation Customer Experience) and many more.

My Speakers Sessions

Wednesday, April 17

2:50pm PDT